SMARTDIALOG

An enterprise communication system.

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AN ENTERPRISE COMMUNICATION SYSTEM

SmartDialog is used for communication (email and messages) purposes both internally, and externally with your customers and partners. Our Customers use it as a ticket system, service management system or for their project communication. The responsiveness of our software enables every customer independent from size or industry to tailor-make their own communication system.

Templates

Structure your e-mail flow, messages and documents. SmartDialog is an excellent tool to keep track of all information going in and out, and between your departments. Tickets are easily transferred to other agent, enabling immediate support to your customers. You are in control again of communication, giving your employees confidence while delivering an excellent service to your customers.

Service Management System

A service management system uses the more advanced functionality available. Tickets will be assigned to agents automatically. Efficiency is further increased by using Artificial Intelligence as your first line support. Service Level Management enables you to tailor-make an SLA for each individual customer. Several external information sources like Facebook, Twitter can be connected to SmartDialog making it the communication hub you need. Using SmartDialog to meet your increasing communication requirements enables a solid growth of your business.

Enterprise Communication System

Your local subsidiaries connect with Headquarters through the SmartDialog network. Each subsidiary manages its own tickets and when a dialog with the HQ is required, a ticket can be shared in the network. The information is directly visible for both parties in the dialog. Using SmartDialog as an ECS, the corporate communication flow is managed, controlled and stored. The Artificial Intelligence of SmartDialogs, answers same subsidiary questions immediately. This increases the ability of your entire enterprise to adapt quickly, to the continuously changing market conditions.

FEATURES

We continuously develop new functionality for SmartDialog and we are permanently working on improving our Artificial Intelligence called SID (Smart Interactive Dialog).

RESPONSIVE SOFTWARE EXPLAINED

Responsive software consists of two elements combined; Custom Fields and SmartFlow, the core of SmartEnterprise. Custom Fields enables a customer to add fields, so employees can select predefined meta-data. SmartFlow enables the automation of workflows by the setting of parameters. This results in received emails triggering parameter causing the automatic setting of Custom Fields or assignment to an expert group.

Custom Fields

There are various Custom Fields types a customer can add to SmartDialog like; Input, Checkbox, Drop Down, and more.  After selecting the type of custom field, the data the service agent has to choose from, also has to be defined. This so-called metadata is immediately registered in the database, once selected. This data can also be used in SmartInsight being immediately visible in the dashboards. Customer Fields is available throughout SmartDialog. A separate module to administer Custom Fields in a number of Interfaces; like Ticket, Customer card, agents and much more. In each of the Interfaces the customer can add or deactivate Custom Fields.

SmartFlow

SmartFlow can automate a lot of actions a service agent does. Specially the repetitive tasks can be automated. This requires the setting of triggers in the SmartFlow administration. Here the specification of words is administered and thereafter the action to be executed. Does an incoming email contain these specified words then the ticket is for example automatically assigned to an expert group. Depending on the needs of the business the triggers and actions can be changed or disabled immediately.

Note June 2018

We are currently writing an article explaining Custom Fields and SmartFlow in detail. This article will be available august 2018 and announced through the Dynamic Integrations LinkedIN profile

 

price.

All SmartDialog functionality is available for ONE PRICE. We want customers to grow and improve their customer support without a raise in license costs.

35

PER LICENSE PER MONTH

Special Features

  • Custom Fields & SmartFlow administration

  • Artificial Intelligent first line support

  • Unlimited read-only licenses

  • Unlimited Service Agent licenses

  • Service Agent Portal

  • Automated ticket assignment

Features Included

  • Service Level Management

  • Customer self-service portal

  • Self-explanatory functions

  • Tailormade dashboard

  • Structured “one-click” ticket overview

  • Chat

Application Integration

  • Facebook -  Twitter

  • Microsoft Teams

  • Telenor - MBN

  • Tripletex

  • More to come

Included Services

  • Support

  • Updates

  • Free contract period

  • Security

YOUR DIGITAL FUTURE ENABLED.

This journey is exciting, requires courage and embracing the learning by doing, failing and trying again, to reach undoubtedly the digital era. We support you in this pursuit!
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CONTACT

E-mail: info@dynamic-integrations.com

 

Oslo Science Park

Dynamic Integrations AS

Gaustadalléen 21

0349 Oslo

Norway

Registration nr: 917 141 177

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